ARRIVAL AND CHECK IN

At Lodestar we help you ease into the most painless, efficient and effective Emergency Department visit by helping you know what to expect from the moment you arrive.  Understand the standards that Emergency departments in hospitals so that you can know what to expect and, if necessary, ask for when you get there.

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WHAT TO EXPECT:

Upon arrival, you will spend just a couple minutes being interviewed by non-medical staff which involves verifying your identity, so it can be linked to the proper medical record. This is an important step in your participation to ensure that you have a safe care experience. If you have never been there before, a blank medical record will be started, but if you are a returning patient, you will be linked to your historic record. You can expect to answer questions typical to registration processes such as name, date of birth as well address verification and request for government issued ID cards.

KEY TO QUALITY (KTQ):

This is a key safety step because your historic records can provide them with information that will help them double check your historic allergies with any you report.

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YOUR ROLE:

Ensure they have identified the correct “John Smith”

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KEY TO QUALITY (KTQ):

Federal law prohibits delay in your care due to a pursuit on financial based questions.