WHAT TO EXPECT:
Your nurse will :
1. Perform good hand hygiene by using the gel or washing at the sink when entering and exiting your room.
Your role: Speak up if staff (or family) forget to clean their hands when entering and exiting your room.
2. Respect your privacy by knocking before they enter.
3. Acknowledge you by name and introduce themselves by name and licensure. (Example: my name is Aaron and I am your nurse.)
4. Tell you why they are in your room and how long it will take.
5. Narrate their care while they are in your room. Example: I am checking your IV bag to see when you will need another one and to see when the tubing should be changed.
6. Close doors/curtains to protect your privacy.
7. Thank you before they exit.
8. Physically examine you and conduct assessments like listen to your lungs with a stethoscope every shift.
9. Give you understandable explanations.
10. Keep your bed rails up for your safety.
11. Round on you hourly (This decreases your chance of falling by 50%, and your chance of skin damage 14% and your need to push the call light by almost 40%):
a. assess your personal needs
b. communicate the plan of care for your length of stay.
c. help you change position in bed to protect your skin
12. Customize your care to meet your personal needs and participation.
13. Ask for your commitment to the plan of care.
Tell them what is most important to you and ask them to write it down to help them remember.
Ask them to note on the care communication board what would make their care exceptional to you.
14. Conduct a bedside introduction of your next nurse and report off at the bedside to include you.
Your role: Ask what “core measures” apply to your care.
15. IV tubing must be labeled with the date it was placed and/or the date it is due for
Your role: To reduce your risk of an associated infection, ask when your tubing is due for change, and point it out as a reminder on the day change is due.
16. IV site must be labeled by who started it on what date.
Your role: Ask when the IV is due to be changed. If your IV site is not labeled, point it out and ask that it is properly labeled.